Track Record
Building teams that (re)build businesses.
The teams I lead build and transform products, platforms, and P&Ls.
Amazon
Product Manager, twice promoted · 2004–2007 · Seattle · Bangalore · London
I joined Amazon as a product manager and left three years and two promotions later. With small teams and large mandates, we designed and launched Amazon’s first digital video platform and operations, the foundation of what is now Prime Video. I proposed and championed Amazon’s first paid web service, the Historical Pricing API, launched October 2005, five months before S3. I proposed and built Amazon’s first fraud office in Bangalore, which grew into its largest office of fraud analysts. Our European merchant-risk team used machine learning to cut fraud losses 98%.
Payments: Visa & PayPal
VP of Innovation & eCommerce, Visa 2007–2009 · Senior Director of Product & Platform, PayPal 2010–2012
At Visa, my 22-person team built the company’s first direct-to-consumer payment product, work that earned two patents, and rebuilt Verified by Visa around machine-learning passive authentication, growing usage 130% year over year.
At PayPal, I led a 1,000-person product, engineering, and design organization across nine global locations. Together we proposed and built the first omnichannel wallet and point-of-sale payments platform, launching with Home Depot, Abercrombie & Fitch, and Ingenico: a 12x expansion of PayPal’s addressable market, recognized with PYMNTS’ “Most Innovative” award. Running the product and technology organizations responsible for 110M+ users and $120B+ in payments, cutting $25M in annual costs, and rebuilding PayPal Australia’s compliance operations which retained 3M+ consumers.
Promoted at both companies.
Rosetta Stone & BigCommerce
Chief Product & Technology Officer at both · 2012–2014 · San Francisco · Sydney
At Rosetta Stone, with a rebuilt 160-person team and a $45M budget, we pivoted the company from boxed software to digital, cutting cost of goods 80% and growing active customers 1,000%. We took the mobile app from 1 star to 4.5 stars (1M+ new downloads, 8x conversion) and shipped six new products in a year at a company that hadn’t launched one in six, including Advanced English for Business (NPS 50+, $1M+ revenue in its first quarter) and a kids title that reached #2 on iTunes’ free kids chart and won iKids’ Best Learning App. We also integrated three acquisitions.
At BigCommerce, I rebuilt a 115-person product and technology organization across Austin, San Francisco, and Sydney, standing up the San Francisco office with 60+ hires in four months. We repositioned the SaaS strategy toward high-value merchants, helping secure a $50M Series D, and took platform availability from 94% to 99.9% across 130,000 storefronts.
Every → Target
Founder & CEO, Every · VP of Innovation & Entrepreneur in Residence, Target · 2014–2017
I founded Every in 2014: social commerce, three years before Meta launched shopping. We raised $27M, and I recruited a 28-person team that included executives from Netflix, PayPal, and Uber. We built a patented AI-matching commerce platform and acquired two startups to accelerate it. Months after launch, Target acquired the company.
Inside Target, I served as their first Entrepreneur in Residence, then VP of Innovation: my team cut $100M+ in low-performing projects, reallocated $30M+ to growth initiatives, and ran a Techstars accelerator inside Target: 530 applications from 45 countries in year one, twice the Techstars average, supported by 130 Target mentors. That work became Target Accelerators, today a permanent Target business function. Minnesota’s business community named me to its “Real Power 50.”
